Once your order has been shipped, we’ll send your tracking number directly to you via email or WhatsApp. You can then use this code to track your package’s journey on the shipping carrier’s website..

Your satisfaction is incredibly important to us. However, as our roof racks are custom-made specifically for your vehicle based on the details you provide, our return policy differs from standard, off-the-shelf products.

Here’s how our exchange and return procedures work:

For Defective or Incorrectly Produced Items: If the product you receive is defective due to a manufacturing error, was incorrectly produced based on the accurate vehicle information you provided, or was damaged during shipping, please contact us immediately (within 3 business days of receipt). We will work with you to arrange for an exchange, repair, or a full refund at our expense.

For Non-Defective Custom Items: Due to the personalized nature of our custom-made products, we generally do not accept returns for non-defective items (e.g., if you change your mind, or if the product doesn’t fit because incorrect vehicle information was provided by you). Please double-check your vehicle’s details and our product descriptions carefully before placing your order.

For all return or exchange inquiries, please contact our customer service team. We’re here to help ensure you get the right product for your vehicle.

If you forget your password, you can click on the “Forgot Password” link on the “Member Login” page. After entering the email address associated with your account and filling out the security box, you can request a password reset. We will send an email to your address to change your password. You can create your new password through this email.

Good news! We offer free shipping on all orders. You won’t see any shipping fees added to your total at checkout, regardless of your destination country or the shipping company we choose.

Since our roof racks are custom-made specifically for your vehicle, production begins after your order is confirmed. Generally, orders are shipped within 2 days after confirmation. If there are any unforeseen delays in production or sourcing of specific materials, we’ll notify you promptly.

You can make your payments by Credit Card, Mail Order, or Bank Transfer.

For detailed information regarding your wholesale purchases, you can contact us at our Customer Service number: +90 541 220 16 46

Stock revisions cannot be made for products added to your cart. As long as you do not purchase the product(s) you have added to your cart, there is a possibility that they may run out of stock.

Yes, you can place an order without being a member. To do this, simply add the products you wish to purchase from the product pages to your cart, and then select ‘Continue without being a member’ on the screen that appears during the ‘Complete Order’ step. You can track information related to orders placed as a guest via the email address you provided during the order process.