Distance Sales Agreement

This Distance Sales Agreement (“Agreement”) is concluded between the Parties specified below, under the terms and conditions set forth, for the sale of products (“Product”) that the Buyer orders electronically from the Seller’s website.

1. Parties

Seller (Company Information):

  • Name/Title: Cross Metal Sanayi ve Ticaret LTD.ŞTİ.
  • Address: Küplüpınar Mahallesi İtfaiyeci Mehmet Yaraş Caddesi no:7/2 Osmangazi-BURSA
  • Phone: 0533 139 20 30
  • Email: cross@crossmetal.com.tr
  • Tax Office: Osmangazi
  • Tax ID: 2150580094

Buyer (Customer Information):

  • Name/Surname: [Automatically filled from order]
  • Address: [Automatically filled from order]
  • Phone: [Automatically filled from order]
  • Email: [Automatically filled from order]

2. Subject of the Agreement

The subject of this Agreement is the determination of the rights and obligations of the Parties in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the Product that the Buyer has ordered electronically from the Seller’s website.

3. Product Details

The type, quantity, brand/model, color, number of items, sales price including VAT, and delivery cost of the Product(s) are as follows:

  • Product: [Product Name]
  • Quantity: [Quantity]
  • VAT Included Price: [Price]
  • Delivery Cost: [Delivery Cost]
  • Total Order Amount: [Total Amount]

4. Payment and Delivery

  • Payment Method: Credit Card, iyzico
  • Delivery: The Product will be delivered to the address provided by the Buyer. Delivery will be made by a third-party courier company. The Buyer is responsible for checking the product for any damage upon delivery.
  • Delivery Period: Delivery will be made within, 4-7 business days after the payment is successfully processed.

5. Right of Withdrawal

The Buyer has the right to withdraw from this Agreement within 14 (fourteen) days from the date of delivery without giving any reason and without paying any penalty. To exercise the right of withdrawal, the Buyer must send a written notification to the Seller via email or postal address within this period.

The right of withdrawal cannot be exercised for the following products:

  • Products prepared in line with the Buyer’s special requests or personal needs.
  • Perishable or expired products.
  • Products whose protective packaging has been opened.
  • Services that have been started with the consent of the consumer before the expiration of the withdrawal period.

6. Return Conditions

In case the right of withdrawal is exercised, the Buyer must send the product back to the Seller within 10 (ten) days from the date of the withdrawal notification. The return shipping cost is covered by the Buyer.

Upon receiving the returned product, the Seller will refund the total amount paid by the Buyer within 14 (fourteen) days.

7. Enforcement and Jurisdiction

This Agreement shall be deemed to have entered into force upon the Buyer’s electronic approval. In the event of disputes arising from this Agreement, the Consumer Arbitration Committees and Consumer Courts in the place of the Seller’s commercial address shall be authorized.

Seller: Cross Metal Sanayi ve Ticaret LTD.ŞTİ.

Buyer: [Automatically filled from order]